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To return the Product(s) following the exercise of your right of withdrawal under section 9) above, we will send you a shipping label through email or chat for returning the product to our warehouse. You will then have to return the Product(s) without undue delay and, in any event, not later than 30 (thirty) calendar days after the date on which you notified your decision to withdraw from the contract of sale. The deadline is met if you send back the Product(s) before the period of 30 (thirty) calendar days has expired.
You must return the Product(s) in their original package. You must include all accessories, and user manuals that came in the same package. Where a Product has been purchased as a part of a bundle of multiple Products, all multiple Products within that bundle must be returned. Please treat the Product(s) with reasonable care and return them in the condition that they were delivered to you. Please pack the Product(s) securely and make sure that your order number is clearly visible on the outside of the parcel.
The cost of returning the Product(s) will be borne by the Company. However, unless the customer is a Silver or Gold-tiered Alpinestars Member, or a UK customer (as we do not offer exchanges in this market), any order returned for a refund will incur a 7-euro fee. Customers wishing to exchange their order will not be charged this fee.
Initiate your return or exchange here
As a consequence of the exercise of your right of withdrawal, we will refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and, in any case, within 14 (fourteen) calendar days of receipt of our receiving the Product(s) back or of your suppling evidence that you have sent back the Product(s), whichever is the earliest. The refund will be confirmed by email. Refund will be carried out using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees because of such refund.
In case of withdrawal, you will be solely liable for any diminished value of the Product(s) resulting from your handling of the Product(s) other than what is necessary to establish the nature, characteristics, and proper functioning of the Product(s). In this case, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
Exceptions:
Please note that, in accordance with Article 16(c) of Directive 2011/83/EU (as implemented in national law), the right of withdrawal does not apply to goods that are made to the consumer’s specifications or are clearly personalized. Accordingly, any Product that has been customized, personalized, or manufactured according to your specific requirements (including but not limited to dimensions, colors, engravings, embroidery, or other tailor-made features) cannot be returned, exchanged, or reimbursed, unless such Product is defective or non-conforming at the time of delivery.
Due to regulations for transport of dangerous goods by air (IATA) and road (ADR), consumers are not permitted to ship Tech-Air® products themselves for return or servicing.
In the event of a return or service request you must therefore deliver the goods in person to one of our Tech-Air® Hubs.
Please ensure you first contact our Customer Care team to receive confirmation of the correct Hub and approval before visiting.
Currently the Tech-Air® Hubs are only available in Italy, but we are onboarding more centers across major European countries shortly.
Please use the map below to find your closest Tech-Air® Hub. By purchasing a Tech-Air® product on the Alpinestars website, you acknowledge and accept this return policy.
If you still decide to ship your Tech-Air® product as a return, Alpinestars Spa will not be held responsible for the transit of such goods and will not accept them as returns. For this reason, no refund will be issued.
For any questions, feel free to contact our Customer Care team before making your purchase.