On our website eu.alpinestars.com, the following payment methods are accepted:

1. Credit card and debit card
2. PayPal
3. Apple Pay

Once an order is confirmed, we are unable to make any changes, but you can request to cancel it as soon as possible contacting our customer support.

Should your order no longer be eligible for cancellation, the available two options are as follows:

1. Refuse the order upon its delivery.

2. Accept the delivery and proceed with a return via our return portal.

Enter your discount code in the dedicated box during checkout. Please note that discount codes may have specific conditions or expiration dates.

You can find the conditions under our Promo Terms section.

Once your order is shipped, you will receive a tracking number via email. Use this tracking number on our courier's website to monitor your shipment's progress.

Alpinestars.eu delivers to the European Union and the United Kingdom.

Unfortunately, we are unable to ship to countries outside of the European Union and the UK through our EU website.

Our standard delivery time varies by region: 1-2 business days* for domestic orders (Italy) and 2-3 business days* for orders in Europe. Express shipping option is available at checkout for quicker delivery in 1-2 business days from the moment of the purchase.

For shipments to the UK, deliveries may be delayed due to customs clearance and we unfortunately do not have direct control over it.

* Business days are Monday to Friday (excluding holidays).

Shipping rates depend on the destination and on the amount of the order. Rates are calculated directly at checkout.

Yes, we offer free standard shipping on orders over a certain amount, which varies by country.

Eligibility for free shipping is calculated at checkout.

The website displays real time availability for the items.

However, should an item become unavailable after your purchase, we will notify you as soon as possible and offer a refund on the same payment method you used for your purchase or an alternative solution.

Our warehouse is based in the EU, but Alpinestars covers the customs costs when orders get to the UK.
This means there are no hidden fees when making a purchase or receiving an order.

Returns are accepted within 30 days of the reception of the goods, provided that the items are in their original condition.

You can contact us directly through our Chat, Contact Form or by e-mail at help.eu@alpinestars.com to receive your prepaid return label.

In order to receive your prepaid return label, we need you to send us the following information:

- The items you are wishing to return (and the reason for the return if you are willing to share it with us).

- The 3 dimensions and the weight of the parcel that will be returned.

- Confirm the collection address and a phone number.

We currently do not offer an exchange service. We can only proceed with a free return for refund.

Returns are accepted within 30 days of the reception of the goods, provided items are in their original condition.

You can contact us directly through our Chat, Contact Form or by e-mail at help.eu@alpinestars.com to receive your prepaid return label.

In order to receive your prepaid return label, we need you to send us the following information:

- The items you are wishing to return (and the reason for the return if you are willing to share it with us).

- The 3 dimensions and the weight of the parcel that will be returned.

- Confirm the collection address and a phone number.

Refunds are processed to the original payment method within 14 business days of receiving the return. The timing is due to the quality control checks and the time for the bank to process the refund.

Returns must be initiated within 30 days of the reception of the order. Returns are free for items within our return policy, using the prepaid shipping label provided. 

You can contact our customer care service for any further assistance.  

Currently, online purchases must be returned online.

Returns must be initiated within 30 days of the reception of the order. Returns are free for items within our return policy, using the prepaid shipping label provided. 

You can contact our customer care service for any further assistance.  

If you ordered an item online and this item arrived damaged or defective, please contact our online customer support as soon as possible with photos of the item and your order number for assistance. 

If the delivered box was damaged, please keep this box as well as any available shipping document and contact us for assistance.  

If you made your purchase at one of our dealers’ please contact them directly for warranty related questions. 

For any further assistance you can also email us at: talk-to-us@alpinestars.com 

You can track your return using the tracking number on your prepaid return label. Once we receive the return parcel, we will run a quality check on the returned items and, if the items returned are intact, we will proceed to the exchange / refund on the same payment method used for purchase. Please note the whole process can take up to 14 days. 

The timing is due to the quality control checks and the time for the bank to process the refund if applicable. 

We provide sizing guides and charts for our products. Review these guides and charts to select the best fit for your Alpinestars items.

The short version of the pants is 5 cm shorter than the regular one, with the position of the protectors 2.5 cm higher than the regular one.

The long version of the pants is 5 cm longer than the regular one with the position of the protectors 2.5 cm lower than the regular one.

Yes, you can find product reviews on our website. These can help you making informed decisions based on the experiences of other customers. Feel free to share yours!

Care instructions vary by product. Please refer to the label on your product and to the user manual when relevant for specific care instructions to ensure longevity and maintain performance of your Alpinestars item.

Unfortunately, on our website eu.alpinestars.com, the customisation service is not active at the moment. However, most of our products come in many colorways and sizes which should allow you to find the most suitable Alpinestars item for you.

The Alpinestars Tech-Air® system is our state-of-the-art airbag technology offering riders unparalleled protection by detecting impacts and inflating to provide a protective barrier. For compatibility, setup, and maintenance information, please visit our dedicated Tech-Air® page.

If you purchased your product from an Alpinestars retail partner or in-store and you need information on warranty / claims / repairs we kindly invite you to contact directly the store as a first step. For any further assistance you can also email us at: talk-to-us@alpinestars.com

If you made your purchase on our official website and you received a damaged / defective / wrong product, reach us out using our chat or by email at help.eu@alpinestars.com

We will get back to you with a solution asap!

For warranty service, please contact our customer support with your purchase details (order number and order name, waybill / tracking number) and a description of the issue. We will guide you through the warranty process and direct you to an authorized service center if necessary. 

If you purchased your product from an Alpinestars retail partner or in-store and you need information on warranty / claims / repairs we kindly invite you to contact directly the store as a first step. For any further assistance you can also email us at: talk-to-us@alpinestars.com

If you made your purchase through our official website and you received a damaged / defected / wrong product, reach us out using our chat or by email at help.eu@alpinestars.com

We will get back to you with a solution asap!

For contacts and information on our active Retailers in your area, we kindly ask you to send a request to the following email address: talk-to-us@alpinestars.com

Our colleagues from the relevant department will get in touch with you as soon as possible.

Currently, online purchases must be returned using our online Returns Center and cannot be returned in-store.

You can send us an e-mail at talk-to-us@alpinestars.com enclosing a presentation with all the relevant information about your company / your project to find out how you can become a partner.

Our colleagues in the relevant department will examine your e-mail and get back to you as soon as possible.

The Tech-Air® system must be routinely serviced. The moment in which your Tech-Air® system must be serviced by an authorized dealer varies depending on the model. During the routine service the Airbag and the System’s components will be inspected. Routine service can be requested directly at the authorized dealer where the System was purchased.

In order for you to get information on our Tech-Air® systems, you can:

1. Give a look at the user manual of the sytem of your interest. You can download this manual directly from our website.

2. Give a look at our website on the page dedicated to our Tech-Air® system. This page will also allow you to find the nearest Tech-Air® authorised dealer.

3. Contact us at techairsupport@alpinestars.com with your question. Our colleagues from the relevant department will get back to you as soon as possible.

You can send us an e-mail at talk-to-us@alpinestars.com enclosing a presentation with all the relevant information about your company / your project to find out how you can become a partner.

Our colleagues in the relevant department will examine your e-mail and get back to you as soon as possible.